{"id":607,"date":"2024-07-26T11:30:03","date_gmt":"2024-07-26T09:30:03","guid":{"rendered":"https:\/\/hostalelbrezo.es\/frequently-asked-questions\/"},"modified":"2024-09-25T13:29:33","modified_gmt":"2024-09-25T11:29:33","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/hostalelbrezo.es\/en\/frequently-asked-questions\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"\t\t
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<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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If you have any doubts about our facilities, services or policies, here you will get clear and quick answers to all your questions.<\/p>\n

If you are unable to find the information you need, please do not hesitate to contact us, we will be happy to help you.<\/strong><\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tContact<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Frequently Asked Questions<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow to get from the airport to the hostel? <\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

The cheapest means of transport is the metro. You should take line 8 (pink) to \u2018Nuevos Ministerios\u2019 station. At this station you will have to get on line 6 (grey) to \u2018Arg\u00fcelles\u2019 station. And finally, choose the exit towards Calle Princesa. The hostel is located across Princesa street. <\/span><\/span> <\/span><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo you have an airport pick-up service? <\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Unfortunately, we do not have a pick-up and drop-off service from the airport to the hostel and vice versa. You will find a taxi rank on your way out of the airport or you can take the metro. <\/span><\/span> <\/span><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo you have parking facilities?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

The hostel has a car park located just 300 metres from the hostel.<\/span> The car<\/span> park<\/span> is called PARKIA Marqu\u00e9s de <\/span>Urquijo<\/span>, located in Marqu\u00e9s de<\/span> Urguijo<\/span> S\/N.<\/span><\/span><\/p>\n

The management of the<\/span> parking<\/span> is external to the hostel, but thanks to the agreement established with the hostel, we offer our guests<\/span> parking spaces<\/span> for 15\u20ac\/day.<\/span><\/span><\/p>\n

In order to guarantee this price of 15\u20ac\/day, all you have to do is go to our website:<\/span> www.hostalelbrezo.es<\/span>, look for the link that will take you to the website of <\/span>Parking<\/span> Parkia<\/span> Princesa-Marqu\u00e9s de<\/span> Urquijo<\/span> and make your reservation directly.<\/span><\/span><\/p>\n

As this is a service completely unrelated to the hostel, we will not be responsible for any problems and\/or incidents that may occur at the hostel. <\/span>That is<\/span> why if you<\/span> have any questions or need any additional information, you can contact the car park on +34 915 42 27 21.<\/span><\/span> <\/span><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo you have a washer\/dryer service and is there a launderette nearby? <\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

The hostel does not have a washing machine\/dryer service for guests’ use. <\/span> <\/span><\/p>\n

You can go to a launderette located about 600 metres from the hostel (7 minutes away). Its name is \u2018Belagua Lavander\u00eda Autoservicio\u2019, located at Calle de Luisa Fernanda 17. <\/span> <\/span><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan the hostel make a taxi booking? <\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

The hostel does not offer this service. We provide our guests with <\/span>two telephone numbers where you can make your reservation directly. \u2018Radio Tel\u00e9fono Taxi”: 91 547 82 00 and \u201cRadio Taxi Independiente\u201d. <\/span>: 91<\/span> 405 12 13<\/span><\/span><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan children stay at the hostel and are there cots and\/or extra beds available? <\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Children can be accommodated without any problem. Children up to 5 years old can stay free of charge using the existing bed. From the age of 6 years, children will be considered as adults. <\/span> <\/span><\/p>\n

Unfortunately, cots and extra beds are not available.<\/span> <\/span><\/p>\n

If you want a cot, we provide a website that can help you with this need. On this website you can rent a cot and they will bring it directly to the hostel and pick it up afterwards. <\/span> <\/span><\/p>\n

The name of the website is: www.mylittlerider.com, and the telephone number is: +34 636 505 005.<\/span> <\/span><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo you offer Early Check-In or Early Check-In? <\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

The timetable for the<\/span> Check<\/span>-In is from 14:00 hours. If you wish to bring forward the time of <\/span>Check<\/span>-In you will need to let us know. We will do our best to accommodate your request, but we cannot guarantee it. <\/span><\/span> <\/span><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo you collect the luggage before Check-In time? <\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Yes, from 10:00 a.m. onwards we can collect your luggage, and if the room is already prepared, you can make use of it without any problem.<\/span><\/span> <\/span><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo you offer Late Check-Out?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Unfortunately, due to the time we have to spend cleaning and disinfecting the rooms<\/span>,<\/span> it is not possible to extend your<\/span> Check-Out<\/span> later than 11:30 am, otherwise we would not be able to have the room ready for the next guest<\/span>.<\/span><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo you keep the luggage after Check-Out? <\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

It depends on the time you wish to return to pick them up. If you want to leave your luggage at your departure, you must let us know. We will then be able to inform you of the latest time until which we will be able to store it. <\/span><\/span> <\/span><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhere can we have breakfast or lunch near the hostel? <\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

We are not allowed to offer breakfast service at the hostel.<\/span> <\/span><\/p>\n

Personally, we recommend the Bar Restaurant \u2018La Figal\u2019, located 50 metres from the hostel, in Calle Buen Suceso 4. It is a classic-style bar-restaurant serving traditional cuisine (typical meat and fish dishes). Please note that this establishment is closed on Sundays. <\/span> <\/span><\/p>\n

In the vicinity of the hostel there are many other establishments and franchises (Caf\u00e9 T\u00e9, Starbucks, Manolo Bakes, Rodilla, Viena Capellanes, Cafeter\u00eda Dubl\u00edn, Cafeter\u00eda El Corte Ingl\u00e9s, etc).<\/span> <\/span><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tAre there supermarkets nearby?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Of course, very close to the hostel you can find different supermarket chains: El Corte Ingl\u00e9s, Supermercados BM, DIA<\/span> (Alcampo),<\/span> ALDI.<\/span><\/span> <\/span><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tAre there call shops nearby? <\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Near the hostel there are two call shops. \u2018Locutorio Herrero\u2019 located in Calle de Altamirano 15 and \u2019Locutorio <\/span>Tayyab<\/span> Muhammad\u2019 located at Calle de Benito Guti\u00e9rrez 10.<\/span><\/span> <\/span><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDoes the hostel have a lift? <\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Yes<\/span>, the building where the hostel is located has a lift.<\/span><\/span> <\/span><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tIs the hostel accessible for people with reduced mobility? <\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Unfortunately, our facilities are not <\/span>prepared or <\/span>equipped for access by persons with reduced mobility.<\/span> <\/span><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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We regret to inform you that the hostel does not accept pets.<\/span><\/span> <\/span><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo you have 24-hour reception and what are the opening hours? <\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

The hostel does not have a 24-hour reception. Our reception hours are from 10:00 to 20:00 hours from Monday to Friday. <\/span>From Monday<\/span> to<\/span> Friday<\/span> and from 10:00 to 15:00 on Saturdays, Sundays and public holidays.<\/span> <\/span><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat happens if my arrival time is outside reception opening hours? <\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

In this case we will have to make your<\/span> Check<\/span>-In Online. To do this, you must send a photo of the Identity Card of the people who will be staying at the hostel. The access to the hostel will be done through codes that we will send between 12:00\/13:00 on the day of your arrival. <\/span><\/span> <\/span><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tAre there rooms with two beds? <\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

All our<\/span> double rooms have a single<\/span> double bed of 150cm x 190cm, <\/span>with no possibility of twin beds.<\/span><\/span> <\/span><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo the rooms have a refrigerator? <\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

All our rooms have a small fridge.<\/span><\/span> <\/span><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo the rooms have a private bathroom, hairdryer, towels, shampoo\/gel? <\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

All our rooms have a private bathroom with shower.<\/span> No room has a bathtub. All rooms have a hairdryer, towels and toiletries (shampoo and gel). <\/span><\/span> <\/span><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I drive my car into Madrid and is it necessary for my car to have an environmental sticker? <\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

According to the municipal regulations of the Madrid City Council, no vehicle without a DGT label (environmental sticker) can circulate throughout the city of Madrid. <\/span> <\/span><\/p>\n

To find out which zones you can enter with your vehicle and avoid penalties, our advice is to access the website:<\/span> www.madrid360.es.<\/a><\/span>.
\nEn esta web dispondr\u00e1s de toda la informaci\u00f3n y podr\u00e1s comprobar que limitaciones tiene tu veh\u00edculo seg\u00fan su etiqueta de la DGT o distinto ambiental. <\/span> <\/span><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo you issue invoices? <\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Of course, if you want or need an invoice for your stay, you only have to ask for it physically at the hostel or by email.<\/span><\/span> <\/span><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t